iPay88 SOHO vs MOLpay Lite vs PayPal: Which Payment Gateway in Malaysia Should You Use?

Choosing a payment gateway for your online business can be one of the toughest decisions at the beginning of your business.

For your business to run smoothly, the gateway should at least be reliable. This means that if your customer is trying to pay you, the transaction can pass through without errors.

Errors at the payment stage can be disastrous. Trying and failing many times when trying to make payment can cause your customer to become frustrated.

When your customer becomes frustrated, they will be less motivated to go through with their payment, instead choosing to abandon cart.

With reliability out of the way, the next thing you need to consider are the fees.

Though a payment gateway may be highly reliable, if the fees are too high, it may not be worth using for the long term.

The bad news is that lower transaction fees often come at a higher setup and annual fee. When you are just starting out, you may not be able to afford these fees.

The good news is that most payment gateways offer entry-level plans for businesses that are just starting out and have less than RM5,000 in revenue a month. These entry-level plans often come with affordable setup fees and no or low annual fees.

In this post, we will be comparing the entry-level plans of iPay88 and MOLPay, two of our most established payment gateways in Malaysia. We will also be stacking them up against the internationally renowned gateway, PayPal.

paymentgateway2

We will compare them with one another in terms of reliability, fees, and payment features. By the end of this post, you will have a better idea of which payment gateway’s entry-level plan suits you best.

Ready?

Let’s begin.

Comparison Summary

Review of: iPay88 SOHO vs MOLPay Lite vs PayPal  /  Use: Payment Gateway

iPay88

MOLpay

PayPal

Package

SOHO / Startup

Lite

Personal

Sign up fee (one time)

RM488

RM499

No fee

Annual fee

No fee

 First year waived,
Second year onwards RM99/year
 No fee
Transaction fees

3.5%

 3.8%  3.9% + RM2
Withdrawal method  Transfer to local bank (weekly)  Transfer to local bank (weekly)  Transfer to local bank (on request)
Minimum amount for withdrawal

RM100

RM100  RM40
See amount for other countries here
Withdrawal charges/Settlement Fee  No fee

RM2

 No fee
Online bank transfer

Yes, most popular banks in Malaysia

Yes, most popular banks in Malaysia

Not available

Cash payment options  Not available

7-Eleven, Petronas

Not available
Sign up

Find out more about iPay88 SOHO

Find out more about MOLPay Lite

Find out more about PayPal

Summary: MOLpay and iPay88 are the preferred payment gateways if your business has customers primarily based in Malaysia. This is mainly because both these payment gateways accept online bank transfers from local banks, which is a preferred payment method in Malaysia.

PayPal is the least desired payment gateway if your customers are primarily Malaysian, but can be a good option if you have a mix of local and overseas clients, especially those based in countries like the US and UK.

In this guide, we will look at some of the main features of all three payment gateways. I have written this guide to help you decide on the payment gateway that is best for you.

Enjoy!

Payment Gateway Packages Chosen

As I have mentioned earlier, the setup and annual fees of standard packages can be too high for new businesses. So for this article, we will be comparing iPay88 and MOLPay’s entry-level packages. For iPay88, that will be the SOHO or Startup package and for MOLPay, it will be the Lite package. For PayPal, we will be looking at PayPal’s personal account.

Entry-level packages have the benefits of:

  1.  Lower set up costs
  2. Low or no annual fees

These allow a new business to easily setup a payment gateway to receive payments from their customers.

The biggest drawback is that these benefits come with a higher transaction fee compared to standard packages. However, when your sales figures are below RM5,000, the difference between the transaction fees will not be too significant.

Now that we have selected our package plans, let’s start our comparison:

Reliability

As I mentioned earlier, reliability is the number one thing to look for in a payment gateway.

As both three payment gateways are established, there is no significant difference between the reliability of iPay88, MOLPay and PayPal.

All three payment gateways qualify as reliable.

Fees

Our second most important consideration are fees. But before we look into each fee in detail, let’s first look at what each type of fee means:

Transaction Fee

The transaction fee is the fee that the payment gateway charges you each time your customer makes a purchase using the gateway.

For e.g. if your customer buys something for RM10 and your gateway transaction fee is 3.0%, 30 cents from RM10 will go to your gateway, leaving you RM9.70.

On the long term, as your business grows, transaction fee rates will be the most important figure to consider.

Setup fee

The setup fee is a one-time payment for the initial setup of your gateway. It is to cover the administrative cost of setting up the gateway.

Since this is a one time fee, it will not be too important for the long-term. But for the short-term, lower set-up fees will be better for you if you lack the capital to pay high fees.

Annual fee

The annual fee is a yearly payment to the gateway for maintenance of their systems, technology, and support.

Since you need to pay for it every year, annual fees are the second most important fees you need to consider.

Credit Card Channel Fee

The credit card channel fee is a fee charged by banks when you set up a credit card facility with them. The standard fee is RM954 regardless of which payment gateway you use.

If you want to accept credit card payments using iPay88 or MOLPay, you will need to pay this fee.

On the other hand, you can also accept credit card payments using PayPal directly without setting up the facility with local banks. The only drawback with PayPal is that it has high transaction fees.

 

Withdrawal Fee

The withdrawal fee is a fee charged for every withdrawal you make from the payment gateway.

Now that you understand what each fee means, let’s look at the figures for each of the gateways side by side.

iPay88 vs MOLPay vs PayPal Fees

Fees iPay88 MOLPay PayPal
Setup fee  RM488  RM499 No sign up fee
Annual fee  No fee Free for first year
RM99 for following years
 No fee
Transaction fee  3.5%  3.8%  3.9% + RM2
Withdrawal fee  None  RM2  None
Credit card application fee  RM954 RM954 None

As you can see, with no sign-up fees, PayPal is the most affordable payment gateway to set up. However, at a rate of 3.9% + RM2 per transaction, PayPal is the most expensive in terms of transaction fees. This makes PayPal cheap to set up but expensive to use.

The next most affordable to set up is iPay88’s SOHO plan. At RM488, it is RM11 cheaper to set up compared to MOLPay. At 3.5% per transaction, iPay88 also has the lowest transaction fee. In addition to that, iPay88’s SOHO plan also comes with no annual fees. Having the lowest transaction fee and no annual fee makes iPay88’s SOHO plan the best value for money in terms of fees.

MOLPay is the least desirable in terms of fees because it has the highest setup fee at RM499, highest transaction fees at 3.8%, annual fees of RM99 and a withdrawal fee of RM2.

Though fees are an important consideration, you will need to look at some more features before making a decision on which payment gateway is for you.

Ability to accept online bank transfers

According to Adyen, as much as 42% of payments are made via online banking in Malaysia.

If your customers are mainly Malaysians, you may be missing out on more than 40% of sales if you do not accept online banking as a payment method on your website.

iPay88 MOLPay PayPal
Online Banking Available Available Not available
Affiliated banks Maybank2u
CIMB Clicks
Hong Leong Connect
RHB Now
Alliance Online
AmOnline
MyBSN

Maybank2u
CIMB Clicks
Hong Leong Connect
RHB Now
Alliance Online
AmOnline

Both iPay88 and MOLPay can accept online bank payments from popular local banks. PayPal, on the other hand, is not affiliated with any bank.

So if your customers are primarily Malaysian, iPay88 or MOLPay are your best choices.

Point of Sales (POS) Payment Options

POS payments can be important to you if other than running online sales, you

  • Also run a physical store or,
  • Participate in events where you sell products and want to accept payments on site via credit card
  iPay88 MOLPay PayPal
Payment options Virtual Terminal
mPos
Not available Not available

In terms of POS payments, iPay88 is the clear winner of the three since it is the only payment gateway offering two options for POS.

As I mentioned above, this is only important if, on top of your online business, you see yourself accepting payments offline too.

If your business is primarily online, you would not need this feature.

Cash payments Options

Not all Malaysians have a bank account to pay via online banking. By offering payment by cash, you can reach more customers.

iPay88 MOLPay PayPal
Cash payment option Not available Cash payment at 7-Eleven and Petronas. Not available

MOLPay leads in this area because it can accept cash payments through terminals at 7-Eleven and Petronas stations.

The Verdict

iPay88: Best Option for Online + Offline Business

iPay88’s low setup fees, transaction fees and annual fees make it the best value for money.

Other than that, iPay88 is also the best option if you have a hybrid online + offline business since it has POS payment options.

MOLPay: Best Option for Online Only

With its cash payment option, MOLPay has one extra payment option compared to iPay88.

This can make it the ideal payment gateway for an online business that wants to offer all types of payment options to its customers.

Though so, with its RM99 a year annual fee, MOLPay is also more expensive to maintain compared to iPay88 and PayPal. Go for MOLPay if the additional features are worthwhile for your business.

PayPal: Best Option for businesses with non-Malaysian customers

PayPal is an unpopular payment gateway in Malaysia because it does not offer online banking payment options with local banks. If your customers are mainly Malaysians, you would have a hard time getting sales.

However, PayPal can be a good option for you if your customers are mainly non-Malaysians who are familiar with PayPal.

On the other hand, if you have a mix of Malaysian and non-Malaysian customers, you can always add both payment gateways to your website. Since you do not have to pay any setup or annual fees for PayPal, there would be no additional fees for doing so.

Conclusion

Picking the right payment gateway can be the difference between getting a lot of sales, or very few. If your customers are mainly Malaysians, it is best to go for local payment gateways like iPay88 and MOLPay.

Although there are slight differences in features, iPay88 and MOLPay are generally good choices as they are reliable and established. To choose between iPay88 and MOLPay, you need to look closely at the features each gateway offers. Pick the one that can support your business goals best.

Though PayPal is not a good payment gateway to use by itself if your customers are mainly from Malaysia, you can always add it in as an addition payment option for your customers. It comes at no additional cost since there are no setup and annual fees.

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Which payment gateway are you using for your e-commerce business in Malaysia? Share your experience with me below.

Additional Resources

Webshaper Payment Gateway Comparison

SiteGiant Payment Gateway Comparison

Lu Wee is the Founder of The Entrepreneur Campfire. The Entrepreneur Campfire (TEC) is where smart entrepreneurs in Southeast Asia gather. You can find practical articles on how to grow, market and scale your business on TEC.

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